Your Privacy Matters to Us
Unique Fumigation Services ("we," "us," or "our") is committed to protecting the personal information you share with us. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you have over it. We operate from Karachi, Pakistan, and serve clients across the city and interior Sindh. By using our website at uniquefumigation.com or contacting us for our services, you agree to the terms described in this policy.
Overview & Scope
This Privacy Policy applies to all information collected through our website (https://uniquefumigation.com), via telephone, WhatsApp, email, or in person when you request or receive pest control and fumigation services from us.
We are the data controller of the personal information you provide. We take this responsibility seriously and have put in place clear policies and practical safeguards to ensure your data is handled with the same professionalism we bring to every pest control job.
Who This Policy Covers
This policy applies to website visitors, prospective clients who request a survey or quote, active service clients, and anyone who contacts us through any channel — phone, WhatsApp, email, or our online form.
Information We Collect
We collect only the information necessary to provide you with our services, communicate with you effectively, and improve our operations. We never collect information beyond what is reasonably required.
| Category | Data Collected | How Collected |
|---|---|---|
| Identity Information | Full name | Survey form, phone call, WhatsApp |
| Contact Information | Phone number, email address, WhatsApp number | Survey form, direct contact |
| Location & Property | Area/locality, property type (home, office, etc.), address for service delivery | Survey form, in-person visit scheduling |
| Service Information | Type of pest problem, description of infestation, service history | Survey form, technician notes |
| Communication Records | WhatsApp messages, emails, call logs | Direct communication channels |
| Technical/Browsing Data | IP address, browser type, pages visited, time on site | Automatically via cookies and analytics |
We Do Not Collect Sensitive Data
We do not collect financial information (bank details, card numbers), national ID numbers, biometric data, or any data relating to race, religion, political opinions, or health — unless you voluntarily share it in the context of a service inquiry.
How We Use Your Information
Your information is used strictly for legitimate purposes related to delivering and improving our pest control services. We do not use your data for unrelated marketing or share it with advertising networks.
- ✓To schedule and conduct your free property survey and arrange service visits.
- ✓To communicate with you about your booking, treatment plan, and warranty status.
- ✓To send your written quotation, fumigation certificate, or service documentation.
- ✓To follow up after service to confirm satisfaction and honour warranty obligations.
- ✓To send service reminders (e.g., annual termite inspections) relevant to your previous treatment.
- ✓To respond to general enquiries, complaints, or feedback you send us.
- ✓To comply with legal and regulatory obligations (FBR, SRB invoicing, PPMA records).
- ✓To analyse website usage and improve our online presence and service offerings.
What We Will Never Do
We will never sell, rent, or trade your personal information to third parties for their marketing purposes. We will never send you unrelated promotional content from other companies. Your data exists solely in the context of your relationship with Unique Fumigation Services.
Sharing & Disclosure
We do not sell or share your personal data with third parties for commercial purposes. There are a limited number of circumstances in which information may be shared:
- 1Service Delivery: Field technicians and supervisors who attend your property will have access to your name, contact number, address, and service details needed to carry out the treatment. All our staff are employed directly by us, background-checked, and bound by confidentiality obligations.
- 2Legal & Regulatory Requirements: We may disclose your information if required by law — for example, in response to a court order, tax audit by FBR/SRB, or a legitimate request from a regulatory authority such as PPMA.
- 3Fumigation Certificates: If you request an official fumigation certificate (for export, government, or commercial purposes), the information included will be only what is necessary for that document and as agreed with you.
- 4Technology Service Providers: We use basic web hosting and analytics tools that may process limited technical data (IP address, browser type). These providers are contractually obligated not to use your data for their own purposes.
Cookies & Website Tracking
Our website uses cookies — small text files stored on your device — to make the site function properly and to help us understand how visitors use it.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for the website to function (navigation, forms) | No — these are necessary |
| Analytics | Understand which pages are visited and how long (e.g., Google Analytics) | Yes — via browser settings |
| Preference | Remember language or region preferences if applicable | Yes — via browser settings |
You can control or delete cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website or request our services. We do not use advertising or tracking cookies tied to third-party ad networks.
Google Analytics
We use Google Analytics to understand website traffic and user behaviour in aggregate. This data is anonymised and is used only to improve our website. It is governed by Google's Privacy Policy and does not identify you personally.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose it was collected for, including legal, accounting, and warranty obligations.
- 📁Active Clients: Throughout the duration of your service relationship and warranty period (up to 10 years for termite treatments).
- 📁Enquiries & Surveys (Not Converted): Up to 12 months from the date of contact, in case you wish to proceed at a later date.
- 📁Financial Records & Invoices: As required by FBR and SRB regulations — typically 5 years.
- 📁Fumigation Certificates: Retained for the period required by the issuing regulatory body or as agreed with the client.
- 📁Website Analytics: Aggregated and anonymised — retained indefinitely as no personal data is stored.
Once the retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you.
Your Rights Over Your Data
You have the following rights regarding the personal information we hold about you. To exercise any of these rights, simply contact us using the details in Section 12.
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Ask us to correct any inaccurate or incomplete information we hold.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Object
Object to us using your data for service reminders or follow-up communications.
Right to Portability
Receive your data in a readable format to transfer to another provider.
Right to Restrict
Ask us to pause processing your data while a query or complaint is resolved.
We will respond to all requests within 30 days. There is no charge for exercising these rights. We may need to verify your identity before fulfilling a request.
Data Security
We take data security seriously. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration.
- 🔐Staff access to client records is limited to those who need it to deliver or manage your service.
- 🔐Our website is served over HTTPS with SSL/TLS encryption.
- 🔐Paper records (where used) are stored securely at our Gulshan-e-Iqbal office.
- 🔐All staff are made aware of their obligations under this policy during onboarding.
Data Breach Notification
In the unlikely event of a data breach that poses a significant risk to you, we will notify affected individuals promptly and take immediate steps to contain and investigate the incident.
Third-Party Links & Platforms
Our website and communications may contain links to external websites and social media platforms, including Facebook, Instagram, Twitter/X, Google Maps, and WhatsApp. This Privacy Policy applies only to Unique Fumigation Services and our own website.
We are not responsible for the privacy practices or content of any third-party websites. When you click a link to an external site, we encourage you to review their privacy policy before providing any personal information. Our WhatsApp communications are governed by Meta's (WhatsApp's) own privacy terms in addition to this policy.
Children's Privacy
Our pest control services are contracted by adults. Our website is not directed at children, and we do not knowingly collect personal data from individuals under the age of 18.
If a parent or guardian believes that we have inadvertently collected information from a child, please contact us immediately at info@uniquefumigation.com and we will delete that information promptly.
Child-Safe Service Practices
While this section concerns data privacy, we also want to note that our pest control treatments include odorless (be-bu) chemical options specifically available for households with children and infants — safe for your family's health.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page periodically. Your continued use of our website or services after a change is posted constitutes your acceptance of the updated policy. If the changes are significant, we may also notify existing clients directly via phone or email.
Previous versions of this policy are available on request by contacting us at the details below.
Contact Us About This Policy
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please do not hesitate to reach out. We are committed to responding promptly and transparently.
Main University Road,
Gulshan-e-Iqbal, Karachi